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At Caldriss, we are committed to providing a smooth and hassle-free shopping experience. Below you will find our Shipping Policy, which includes processing times, delivery estimates, and important shipping information for our customers in Australia.
Processing Time: Orders are typically processed within 1–2 business days (Monday to Friday).
Transit Time: After processing, deliveries usually take 6–10 business days.
Order Cut-off Time: Orders placed before 12:00 PM AEST will be processed the same day.
Estimated Total Delivery Time: You can expect your order within 7–12 business days (Monday to Friday).
Shipping Origin: Please note that all orders are shipped directly from our warehouses outside of Australia. The estimated delivery times provided take this international shipping into account.
Shipping Method: We offer standard shipping within Australia.
Shipping Costs: Free shipping on all orders.
Delivery Address: Orders are shipped to the address provided at checkout. Please double-check your details to avoid delays.
Change Window: You may modify your order within 1 hour of placing it.
How to Change: To request an order change, please email us as soon as possible at support@caldriss.com.
Cancellation Window: You may cancel your order within 1 hour of placing it.
How to Cancel: To request a cancellation, please email us as soon as possible at support@caldriss.com.
Refunds: Approved cancellations will be refunded in accordance with our Return & Refund Policy.
If your order is delayed or lost, please contact our support team at support@caldriss.com, and we will investigate the issue and assist you as quickly as possible.
Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.
Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow 24–48 hours for tracking updates to appear.
Please make sure your shipping details are correct before completing your purchase.
If you notice an error in your delivery address, please contact us as soon as possible at support@caldriss.com.
Where an incorrect or incomplete address was provided by the customer and the order has already been dispatched, additional reasonable shipping or address-correction costs may apply where permitted by law.
Nothing in this section excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
If a parcel is refused, not accepted upon delivery, or remains uncollected and is returned to us, we reserve the right, where permitted by law, to deduct a $15 AUD processing fee from any applicable refund. This fee is intended to cover shipping and handling costs incurred as a result of the parcel being returned.
This fee will not apply where doing so would restrict or exclude a right or remedy available to you under the Australian Consumer Law, including where applicable in connection with faulty, defective, incorrectly described or otherwise non-compliant goods.
By placing an order with Caldriss, you acknowledge the terms outlined in this Shipping Policy, subject to any rights that cannot lawfully be excluded under applicable consumer law.
If you need assistance with shipping or delivery, please contact our customer support team:
Store Name: Caldriss
Operated by: Vincent LIM, (Sole Trader)
SIRET: 901 197 723 00033
Registered Address:
10 Rue de la Paix
75002 Paris
France
Email: support@caldriss.com
Website: caldriss.com
Please note that our registered business address is not a return address. Please contact us before sending a return so that we can provide the appropriate return instructions.
We appreciate your trust in Caldriss and look forward to serving you.