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Last updated: 14 August 2026
This Privacy Policy describes how Caldriss, operated by Vincent LIM, (Sole Trader) (“Caldriss”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit caldriss.com, make a purchase, contact us, or otherwise use our services.
As an operator established in France, we process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
Where Australian privacy laws apply to our activities or processing, we will also comply with applicable mandatory requirements under those laws.
For the purposes of applicable data protection law, the operator responsible for the processing described in this Privacy Policy is:
Store Name: Caldriss
Operator / Data Controller: Vincent LIM, (Sole Trader)
SIRET: 901 197 723 00033
Registered Business Address:
10 Rue de la Paix
75002 Paris
France
Email: support@caldriss.com
Website: caldriss.com
For questions about this Privacy Policy or the handling of your personal data, please contact us using the details above.
Depending on how you interact with our website and services, we may collect the following categories of personal information.
This may include:
first and last name;
email address;
telephone number;
billing address;
shipping address;
city, state, province, postcode and country;
account information, where customer accounts are available;
order and transaction information;
communications with our customer support team;
return and refund information;
reviews, feedback or other content you choose to provide; and
marketing preferences.
Payments are processed through the payment methods and payment service providers available through our checkout.
Depending on the payment method selected, your payment information may be collected and processed directly by the relevant payment provider.
We generally do not receive or store complete payment card numbers where those details are processed directly by our payment providers.
When you access our website, certain technical information may be collected automatically, including:
IP address;
browser type and version;
device type;
operating system;
pages viewed;
date and time of visits;
referring pages or websites;
approximate location derived from technical information;
interactions with our website;
unique device or browser identifiers; and
other diagnostic and usage information.
This information may be collected through cookies and similar technologies.
We may process personal information for purposes including:
processing and fulfilling orders;
processing payments;
arranging shipping and delivery;
providing order confirmations and tracking information;
managing returns, refunds and customer service requests;
creating and managing customer accounts where available;
communicating with you about your order or our services;
detecting and preventing fraud, abuse and security threats;
maintaining and improving our website and services;
analysing website performance and customer interactions;
complying with accounting, tax and other legal obligations;
establishing, exercising or defending legal claims;
managing our business operations; and
sending marketing communications where permitted by applicable law.
We will not use your personal data for purposes incompatible with the purposes for which it was collected unless permitted or required by applicable law.
Where the GDPR applies, we process personal data only where we have an appropriate legal basis.
Depending on the circumstances, this may include:
We process information where necessary to:
process your order;
collect payment;
arrange delivery;
handle returns and refunds; and
provide customer support relating to your purchase.
We may process and retain certain information where necessary to comply with applicable legal, accounting, tax, regulatory or other obligations.
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms.
These interests may include:
preventing fraud;
protecting our website and business;
improving our services;
understanding website performance;
handling customer enquiries; and
establishing or defending legal claims.
Where required by applicable law, we may rely on your consent for certain activities, including particular marketing or non-essential cookie activities.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Our online store may be hosted and operated using Shopify.
Shopify and other providers involved in operating our store may process personal information to provide e-commerce infrastructure, checkout functionality, fraud prevention, hosting and related services.
We may also use third-party service providers for functions such as:
payment processing;
order fulfilment;
shipping and logistics;
customer support;
email communications;
website hosting and infrastructure;
fraud prevention and security;
analytics;
advertising and marketing, where applicable; and
accounting or business administration.
These providers may process information only as permitted by applicable law and according to their respective roles and contractual arrangements.
Because Caldriss sells products internationally, personal information necessary to fulfil an order may be shared with service providers involved in fulfilment, shipping and delivery.
This may include:
your name;
shipping address;
telephone number where required for delivery;
email address where required;
order details; and
other information reasonably necessary to fulfil and deliver your order.
Our fulfilment, logistics or return service providers may operate outside France, the European Economic Area or Australia.
We only share information reasonably necessary for these purposes and take appropriate measures where required by applicable data protection law.
We may use cookies, pixels, tags and similar technologies to operate and improve our website.
These technologies may be used for purposes including:
These cookies are necessary for the operation of the website and may support functionality such as:
shopping carts;
checkout;
security;
fraud prevention;
customer authentication; and
remembering essential preferences.
These technologies may remember choices such as language, region or other website preferences.
Where used, analytics technologies help us understand how visitors interact with our website and allow us to measure and improve website performance.
Where used and permitted by applicable law, advertising technologies may help us measure advertising effectiveness or provide more relevant advertising.
Where consent is legally required for non-essential cookies, we will seek consent before placing or accessing those technologies.
You may be able to manage your cookie preferences through our cookie consent tool, where available, and through your browser settings.
Disabling certain cookies may affect some website functionality.
Where permitted by applicable law, we may send you information about products, offers or other commercial communications.
Where consent is required, we will send such communications only after obtaining the required consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us at support@caldriss.com.
Unsubscribing from marketing communications does not prevent us from sending transactional or service communications necessary to fulfil your orders, provide customer service or comply with legal obligations.
We may disclose personal information where reasonably necessary to:
Shopify and e-commerce infrastructure providers;
payment processors;
shipping carriers;
fulfilment and logistics providers;
return processing providers;
customer support providers;
IT, hosting and security providers;
analytics providers where applicable;
marketing and advertising providers where applicable;
professional advisers such as accountants or legal advisers;
government, regulatory or law enforcement authorities where legally required; and
other parties where you have requested or authorised the disclosure.
We do not disclose personal information to third parties merely for purposes unrelated to operating our business unless we have an appropriate legal basis to do so.
If our business or relevant assets are sold, transferred or reorganised, personal information may be transferred as part of that transaction, subject to applicable law.
Because we operate an international e-commerce business and use third-party service providers, your personal data may be processed in countries other than your country of residence.
These countries may have data protection laws that differ from those in France, the European Economic Area or Australia.
Where the GDPR applies and personal data is transferred outside the European Economic Area, we will use an appropriate transfer mechanism where required by law.
Depending on the circumstances, this may include:
an adequacy decision;
Standard Contractual Clauses;
another legally recognised transfer mechanism; or
another lawful basis for the transfer.
We also take reasonable measures appropriate to the nature of the processing and the service provider involved.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, dispute-resolution and regulatory requirements.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
For example, information relating to purchases and transactions may need to be retained for longer periods to comply with accounting, tax or legal obligations.
When personal information is no longer required, we will delete, anonymise or otherwise appropriately dispose of it, subject to applicable law and technical limitations.
Depending on your location and the applicable law, you may have rights concerning your personal data.
Where the GDPR applies, these may include the right to:
request access to your personal data;
request correction of inaccurate or incomplete personal data;
request deletion of personal data in certain circumstances;
request restriction of processing;
object to certain processing;
receive certain personal data in a portable format;
withdraw consent where processing is based on consent; and
lodge a complaint with a competent supervisory authority.
These rights are subject to applicable legal conditions and exceptions.
To exercise a privacy right, contact us at support@caldriss.com.
We may need to verify your identity before completing certain requests.
If you are located in Australia, applicable Australian privacy legislation may provide additional rights or protections depending on whether and to what extent those laws apply to our processing activities.
Where applicable, you may request access to or correction of personal information we hold about you.
We will handle applicable privacy requests and complaints in accordance with mandatory legal requirements.
Nothing in this Privacy Policy is intended to exclude any privacy right or protection that cannot lawfully be excluded.
If you have a concern about how we process your personal data, please contact us first at:
support@caldriss.com
We will review your request or complaint and aim to respond within a reasonable timeframe.
Where the GDPR applies, you also have the right to lodge a complaint with the competent data protection supervisory authority.
As our establishment is in France, the relevant French supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).
If applicable Australian privacy legislation provides you with a right to complain to an Australian regulator, nothing in this Privacy Policy prevents you from exercising that right.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
If we become aware of a personal data breach, we will assess and address it in accordance with applicable legal requirements, including notification obligations where applicable.
Our website and products are not directed at children.
We do not knowingly collect personal information directly from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to us without the required authorisation or consent, please contact us at support@caldriss.com.
Where appropriate and legally required, we will take reasonable steps to delete the relevant information.
Our website may contain links to websites, applications or services operated by third parties.
We do not control the privacy practices of independent third parties.
When you leave our website or interact with a third-party service, we recommend reviewing that third party's privacy policy to understand how it handles personal information.
We or our service providers may use automated tools to identify potentially fraudulent, suspicious or unauthorised transactions.
This may involve analysing information associated with an order, device, payment method or transaction.
Where applicable law grants rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, we will respect those rights.
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies or legal obligations.
When we update this Privacy Policy, we will publish the revised version on this page and update the “Last updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before material changes affecting how personal data is processed take effect.
We encourage you to review this Privacy Policy periodically.
For questions, requests or complaints concerning this Privacy Policy or your personal data, please contact:
Caldriss
Operated by Vincent LIM, (Sole Trader)
SIRET: 901 197 723 00033
Registered Business Address:
10 Rue de la Paix
75002 Paris
France
Email: support@caldriss.com
Website: caldriss.com
We aim to respond to privacy enquiries within a reasonable timeframe and within any period required by applicable law.