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Last updated: 14 August 2026
By placing an order with Caldriss, you acknowledge the following terms for returns and refunds. This policy is designed to provide clear and transparent information to our customers in Australia.
This policy operates in addition to, and does not exclude, restrict or modify, any rights or remedies available to you under the Australian Consumer Law (ACL).
We want you to be satisfied with your purchase. If you would like to return an item for a change of mind or other personal reason, you have 30 days from the delivery date to request a return.
To be eligible for a voluntary change-of-mind return, the item must:
be in its original condition;
be unworn and unused;
have all original tags attached; and
where reasonably possible, be returned in its original packaging.
These conditions apply to our voluntary change-of-mind return policy and do not limit any rights or remedies available to you under the Australian Consumer Law for faulty, defective, damaged, incorrectly described or otherwise non-compliant goods.
Contact us within 30 days of receiving your order at support@caldriss.com.
Please provide your order number and the reason for your return. Our customer service team will register your return and provide confirmation and return instructions.
Pack the item securely, preferably using the original packaging where reasonably possible.
For voluntary change-of-mind returns, the customer is responsible for return shipping costs.
Unless our customer service team provides different instructions, approved returns should be sent to:
Return Address:
Building 4, 4th Floor
No. 58 Baiye Road
Dongguan, Guangdong Province 523000
China
Please contact us before sending your return to confirm the applicable return instructions.
For voluntary change-of-mind returns, any customs duties, import taxes, clearance fees or handling charges arising from the international return are generally the responsibility of the customer.
We cannot reimburse customs or handling charges incurred solely as a result of a voluntary change-of-mind return unless we expressly agree otherwise.
This does not apply where requiring the customer to bear such costs would be inconsistent with rights or remedies available under the Australian Consumer Law.
Customer-Initiated / Change-of-Mind Returns
If you return an item for personal reasons, such as ordering the wrong size, selecting the wrong colour, or deciding that the item is not suitable for you, you are responsible for the return shipping costs.
The cost will depend on the carrier and shipping service you choose.
Faulty, Damaged, Defective or Incorrect Items
If an item is faulty, damaged, defective, incorrectly supplied or otherwise fails to comply with an applicable consumer guarantee, please contact us at support@caldriss.com.
Where required under the Australian Consumer Law, Caldriss will bear reasonable return shipping costs and provide the remedy required by applicable law.
We may request reasonable evidence of the issue, such as photographs, videos or other information, where appropriate and reasonably necessary to assess the claim.
For voluntary returns, customers are responsible for taking reasonable steps to ensure that the returned parcel reaches the return location.
We recommend using a tracked shipping service and retaining proof of shipment.
Voluntary change-of-mind refunds will generally be processed after the returned item has been received and inspected.
Returns sent without first contacting us may experience delays because we may be unable to identify the order or determine the appropriate return procedure.
Nothing in these return procedures limits any right or remedy available under the Australian Consumer Law.
If your order arrives damaged, defective, incorrect or otherwise appears not to comply with your order, please contact us as soon as reasonably possible at support@caldriss.com.
For faster assistance, we recommend notifying us within 48 hours of delivery where possible and providing:
your order number;
a description of the issue; and
photographs or other reasonable evidence of the problem, where appropriate.
The 48-hour period is a recommendation intended to help us investigate delivery-related issues quickly. It does not remove or restrict any rights you may have under the Australian Consumer Law.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund, cancellation and/or compensation.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Return & Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Where goods fail to comply with an applicable consumer guarantee, the remedy available will depend on the circumstances and whether the failure is major or minor under applicable law.
For a major failure, you may have the right to reject the goods and choose a refund or replacement, or keep the goods and seek compensation for the reduction in value, as provided by the Australian Consumer Law.
For a minor failure, we may be entitled to provide an appropriate remedy within a reasonable time in accordance with the Australian Consumer Law.
Our voluntary 30-day return policy is separate from these statutory rights. The expiry of the 30-day voluntary return period does not automatically remove rights you may have under the Australian Consumer Law.
For voluntary size or colour changes, we generally do not offer direct exchanges.
If you would like a different size or colour, you may return the original item in accordance with our voluntary return conditions and place a new order.
For items that are faulty, damaged, defective or incorrectly supplied, please contact us at support@caldriss.com.
Where applicable, replacements or other remedies will be provided in accordance with the Australian Consumer Law.
Delivery times for replacement items may vary depending on your location and product availability.
We do not charge restocking fees for eligible returned items.
Return shipping costs may still apply to voluntary change-of-mind returns as described above.
For voluntary returns, once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If the return is approved, the refund will be issued to your original payment method, unless another method is agreed or required by applicable law.
We generally process approved refunds within 5–7 business days.
After we issue the refund, your bank, card issuer or payment provider may require additional time to display the funds in your account.
Our internal refund processing period will not exceed 30 days, subject to any shorter timeframe required by applicable law.
Nothing in this section permits us to delay a refund beyond a timeframe required under the Australian Consumer Law or other applicable law.
Unused discount or promotional codes have no cash value and are not refundable.
Discount codes must generally be applied at the time of purchase. We are not required to apply promotional codes retrospectively after an order has been completed unless we expressly agree otherwise.
Where an eligible product purchased using a discount is refunded, the refund will generally reflect the amount actually paid for that product, subject to any rights or remedies available under applicable law.
Nothing in this section limits rights available under the Australian Consumer Law.
Our registered business address in France is not our product return address.
Please do not send returns to our registered business address unless specifically instructed to do so.
Our current return facility is:
Building 4, 4th Floor
No. 58 Baiye Road
Dongguan, Guangdong Province 523000
China
Because return instructions may depend on the product and circumstances, please contact support@caldriss.com before shipping a return.
Nothing in this requirement limits or restricts rights available to you under the Australian Consumer Law.
If you have questions about a return, refund, faulty product or your order, please contact:
Caldriss
Operated by Vincent LIM, (Sole Trader)
SIRET: 901 197 723 00033
Registered Business Address:
10 Rue de la Paix
75002 Paris
France
Email: support@caldriss.com
Website: caldriss.com
Important: The registered business address above is not a return address. Please contact us before returning a product so that we can confirm the appropriate return instructions.
We aim to respond to customer enquiries within 24 hours.
Thank you for shopping with Caldriss.